Nội dung toàn văn Official Dispatch 1625/CHK-VTHK 2020 sale of flight tickets during the fight against COVID 19
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MINISTRY OF
TRANSPORT |
SOCIALIST
REPUBLIC OF VIETNAM |
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No. 1625/CHK-VTHK |
Hanoi, April 25, 2020 |
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To: |
- Vietnam Airlines JSC; - Bamboo Airways JSC, Vietjet JSC and Jetstar Pacific Airlines JSC; - Vietnam Air Services Company; - Aviation Inspectorate, Air Transport Department and Administrative Office of the Civil Aviation Authority of Vietnam. |
As the fight against COVID-19 goes on, aviation operations are being regulated periodically according to the directions of the Prime Minister and the Ministry of Transport. In light of the new situation, the Civil Aviation Authority of Vietnam (CAAV) would like to request you to perform the following tasks:
1. While the CAAV withholds the permission to operation flights on a long term basis according to seasonal flight schedules, airlines shall closely follow the directions of the Ministry of Transport and the CAAV to formulate suitable air transport plans.
2. Airlines shall sell tickets only for the flights permitted by the CAAV.
3. Airlines must refund tickets of unauthorized flights without extra charge.
4. Air Transport Department and Aviation Inspectorate shall closely monitor flights and ticket sale thereof to strictly handle violations.
5. Administrative Office shall regularly monitor the hotline to promptly receive and forward passenger’s feedbacks to airlines for handling, or report to the Director General of the CAAV for intra vires handling.
For your reference and compliance./.
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P.P. DIRECTOR
GENERAL |
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