Thông tư 88/2008/TT-BVHTTDL

CIRCULAR

GUIDING THE IMPLEMENTATION OF THE GOVERNMENTS DECREE NO. 92/2007/ND-CP OF JUNE 1, 2007, DETAILING THE IMPLEMENTATION OF A NUMBER OF ARTICLES OF THE TOURISM LAW REGARDING TOURIST ACCOMMODATION

Pursuant to Tourism Law No. 44/2005/QH11 of June 14, 2005. and the Governments Decree No. 92/2007/ND-CP of June 1, 2007. detailing the implementation of a number of articles of the Tourism Law;
Pursuant to the Governments Decree No. 185/2007/ND-CP of December 25, 2007. defining the functions, tasks, powers and organizational structure of the Ministry of Culture, Sports and Tourism;
Pursuant to the Prime Ministers Decision No. 63/2008/QD-TTg of May 19, 2008, defining the functions, tasks, powers and organizational structure of the Vietnam National Administration of Tourism under the Ministry of Culture, Sports and Tourism;
The Ministry of Culture, Sports and Tourism guides the implementation of the Governments Decree No. 92/2007/ND-CP of June 1,. 2007. detailing the implementation of a number of articles of the Tourism Law regarding tourist accommodation as follows:

I. GENERAL PROVISION

1. Scope of regulation

This Circular guides criteria for categorization and classification of tourist accommodation establishments, dossiers of class registration and procedures for classification of tourist accommodation establishments; trading in conditional goods and services in tourist accommodation establishments and grant of signboards of satisfaction of tourist service standards.

2. Subjects of application

2.1. Subjects of application

This Circular applies to Vietnamese and foreign organizations and individuals engaged in tourist accommodation business in Vietnam or providing restaurant or shopping services in tourist resorts, tourist spots and tourist cities.

2.1. Non-applicable subjects

This Circular does not apply to:

a/ Guest houses operating under the Governments regulations;

b/ Apartment buildings, dormitories, inns and houses for lease to people other than tourists.

II. CRITERIA FOR CATEGORIZATION AND CLASSIFICATION OF TOURIST ACCOMMODATION ESTABLISHMENTS

1. Criteria for categorization of tourist accommodation establishments

1.1. Hotels are tourist accommodation establishments with at least 10 bedrooms which ensure prescribed quality regarding material foundations, equipment, facilities and services for tourists. Hotels are divided into the following types:

a/ City hotels, which are hotels built in urban centers primarily for business people, officials and tourists;

b/ Hotel resorts, which are hotels built in blocks or groups of villas, apartments and bungalows in areas with beautiful natural landscape to serve tourists needs for rest, recreation and sightseeing;

c/ Floating hotels, which are hotels moving or berthing on water;

d/ Motels, which are hotels built near roads and linked with the supply of fuels and the provision of vehicle maintenance and repair service, and other necessary services for tourists.

1.2. Tourist villages are tourist accommodation establishments comprising villas or accommodation establishments of other types such as apartments, bungalows and campsites, which are built in areas with tourist resources and beautiful natural landscape and a system of services, including restaurants, bars shops, entertainment and sports centers and other amenities serving tourists.

1.3. Tourist villas are villas which are built for lease to tourists and furnished with all necessary equipment and amenities so that tourists can serve themselves during their stay.

A group of three or more villas is called tourist villa cluster.

1.4. Tourist apartments are apartments which are built for lease to tourists and furnished with all necessary equipment and amenities so that tourists can serve themselves during their stay. A building of 10 or more apartments is called tourist apartment building.

1.5. Tourist campsites are plots of land planned in places with beautiful natural landscape and necessary infrastructure facilities, material and technical foundations and services for campers.

1.6. Tourist guest houses are tourist accommodation establishments which have necessary equipment and amenities for tourists like hotels but do not satisfy criteria for categorized as hotels.

1.7. Homestay means a place of residence of its lawful owner or user which has rooms for lease for tourist accommodation and furnished with necessary equipment and amenities and, possibly, other services for tourists, depending on the capability of the owner.

1.8. Other tourist accommodation places, including tourist ships, tourist trains, caravans and tourist tents.

2. Classification of tourist accommodation establishments

Tourist accommodation establishments shall be classified according to the national standard for classification of tourist accommodation establishments, promulgated by the Ministry of Science and Technology under the Law on Standards and Technical Regulations.

III. DOSSIERS OF CLASS REGISTRATION AND PROCEDURES FOR CLASSIFICATION OF TOURIST ACCOMMODATION ESTABLISHMENTS

1. Dossiers of class registration for tourist accommodation establishments

1.1. A dossier of registration for classification of a tourist accommodation establishment qualified for tourist accommodation business comprises:

a/ An application for the classification of the tourist accommodation establishment;

b/ The table on quality evaluation of the tourist accommodation establishment as prescribed in the national standard for classification of tourist accommodation establishments;

c/ A list of managers and attendants of the tourist accommodation establishment;

d/ Valid copies of:

- The tourist accommodation establishments business registration certificate and enterprise establishment decision, if any;

- Managers professional diplomas and training certificates and certificates of the duration of working in the tourism sector;

- The written commitment on or certificate of satisfaction of conditions on security and social order and safety;

- The certificate of satisfaction of conditions on fire and explosion prevention and fighting;

- The environmental impact report or environmental protection commitment, certified by a competent authority;

- The certificate of satisfaction of food safety and hygiene conditions, for tourist accommodation establishments providing catering services;

e/ The receipt of the charge paid for the appraisal of the tourist accommodation establishment according to current regulations.

1.2. For dossiers of registration for classes from one-star to five-star or high-grade class, apart from papers specified in Clause 1.1. Item 1. Part III of this Circular, valid copies of professional and foreign-language diplomas and certificates of heads of reception, housekeeping, waitering, bar, kitchen and security divisions are also required.

2. Procedures for classification of tourist accommodation establishments

2.1. Within three months after commencement of its business operations, a tourist accommodation establishment shall send two sets of dossier of class registration to the provincial-level Culture, Sports and Tourism Service of its locality for appraisal and classification according to current regulations.

2.2. Provincial-level Culture. Sports and Tourism Services shall receive dossiers of class registration of tourist accommodation establishments.

For dossiers of registration for classification of tourist accommodation establishments of three-star or higher class, provincial-level Culture, Sports and Tourism Services shall send one dossier set to the Vietnam National Administration of Tourism within seven working days after the receipt of valid dossiers.

2.3. Organization of appraisal

a/ The director of the provincial-level Culture, Sports and Tourism Service shall set up an appraisal team of three officials who possess professional knowledge on tourist accommodation management to consider and appraise the dossier according to the criteria for classification of tourist accommodation establishments, and advise him/her on making a decision according to his/her competence to recognize the tourist accommodation establishments class.

b/ The General Director of the Vietnam National Administration of Tourism shall set up an appraisal team of five officials who possess professional knowledge on tourist accommo-dation management to consider and appraise the dossier according to the criteria for classification of tourist accommodation establishments, and advise him/her on making a decision according to his/her competence to recognize the tourist accommodation establishments class.

2.4. Reporting on appraisal results

The appraisal team shall submit to the director of the provincial-level Culture, Sports and Tourism Service or the General Director of the Vietnam National Administration of Tourism reports on appraisal results, including:

- A report on appraisal results, proposing the class of the tourist accommodation establishment;

- The minutes on the appraisal of the tourist accommodation establishment;

- The working minutes of the appraisal team.

- The dossier of class registration of the tourist accommodation establishment, as required in Item 1, Section III of this Circular.

2.5. Time limit for classification

a/ Within one month, for dossiers falling within the classifying competence of provincial-level Culture, Sports and Tourism Services, or two months, for dossiers falling within the classifying competence of the Vietnam National Administration of Tourism, directors of provincial-level Culture, Sports and Tourism Services or the General Director of the Vietnam National Administration of Tourism shall organize the appraisal and issue decisions to recognize the classes of tourist accommodation establishments according to their competence.

b/ On the basis of the appraisal results reported by appraisal teams, directors of provincial-level Culture, Sports and Tourism Services or the General Director of the Vietnam National Administration of Tourism shall consider and issue decisions to recognize suitable classes of tourist accommodation establishments according to their competence. In case of refusal to issue such a decision, competent authorities shall issue a written notification clearly stating the reasons.

2.6. At least three months before the expiration of its classification decision, a tourist accommodation establishment shall send a re- registration dossier to the provincial-level Culture, Sports and Tourism Service. Dossiers of and procedures for appraisal and re-classification are similar to those for first-lime appraisal and classification.

2.7. Class promotion and lowering

In the process of operation, if classified tourist accommodation establishments see changes in their quality:

a/ Tourist accommodation establishments which, after being upgraded, are qualified for a higher class shall send a dossier of registration for a new class to the provincial-level Culture, Sports and Tourism Service. Dossiers of and procedures for appraisal and classification are similar to those for first-time appraisal and classification.

b/ For tourist accommodation establishments which fail to maintain their quality up to the recognized class, the provincial-level Culture. Sports and Tourism Service shall organize a re-appraisal and lower their class.

3. Display of class signboards and class recognition decisions at tourist accommodation establishments

3.1. The material, color, size and model of class signboards of classified tourist accommodation establishment must comply with the prescribed model.

3.2. Class signboards shall be displayed at the main entrance gale of tourist accommodation establishments.

3.3. Class recognition decisions of tourist accommodation establishments shall be displayed at a noticeable place near the reception counter.

3.4. Only tourist accommodation establishments which have been classed as one- star to live-star may use the star symbol for decoration and advertisement in strict compliance with their recognized class.

IV. TRADING IN CONDITIONAL GOODS OR SERVICES IN TOURIST ACCOMMODATION ESTABLISHMENTS

1. Apart from tourist accommodation establishments of categories and classes defined in Clause 1, Article 19 of the Governments Decree No. 92/2007/ND-CP of June 1, 2007. detailing the implementation of a number of articles of the Tourism Law, other tourist accommodation establishments, when trading in conditional goods or services, shall comply with relevant laws.

2. For goods and services which are subjected by law only to business conditions, not permits, tourist accommodation establishments must satisfy business conditions on each type of goods or services.

V. REPORTING ON THE OPERATION OF TOURIST ACCOMMODATION ESTABLISHMENTS

1. Within 15 days after the date of commencement of business operation or change of its owner, name of the enterprise, name of the tourist accommodation establishment, a tourist accommodation establishment shall send a notice thereof to the provincial-level Culture, Sports and Tourism Service of its locality.

2. Tourist accommodation establishments shall, on a quarterly basis, report on their business operations to provincial-level Culture. Sports and Tourism Services.

3. Biannually and annually, provincial-level Culture, Sports and Tourism Services shall send a list of tourist accommodation establishments, enclosed with the results of tourist accommodation business in their localities, to the Vietnam National Administration of Tourism.

VI. GRANT OF SIGNBOARDS OF SATISFACTION OF TOURIST SERVICE STANDARDS

1. Registration for the grant of a signboard

Restaurant and shopping service businesses may request at their own will the grant of signboards of satisfaction of tourist service standards.

2. Conditions for the grant of a signboard

2.1. Having made business registration and satisfying business conditions as prescribed by law.

2.2. Satisfying the criteria specified in Item 3, Section VI of this Circular for each type of services.

Having parking lots for customers vehicles.

3. Criteria for the grant of a signboard

3.1. For tourist shopping service businesses

a/ Businesses must assure that their goods are of clear origin and high quality; they may not sell fake goods or goods not up to food safety, hygiene and quality standards; they are also required to post up prices and sell goods at posted prices; have shopping bags which are made of environmentally friendly materials and have to change, lake back or make refund for goods of poor quality.

b/ Salespersons must wear uniforms and name badges; serve customers in a whole-hearted and considerate manner and refrain from pushing customers to buy goods; possess sale skills; are free of contagious diseases and not addicted to drugs.

c/ Shops must be located at easy-to-access places; have an area of at least 50 sq. meters; have their front and goods display space decorated in a harmonious and reasonable manner; have a lighting system for the whole shop and showcases, a mailbox or book placed at a convenient place for customers to give their opinions, fitting rooms for customers, and toilets;

d/ Accepting payment by credit cards.

3.2. For tourist restaurant businesses

a/ Being located at easy-to-access places and having a bar counter;

b/ Being capable of serving at least 50 customers; having equipment and utensils suitable to each type of food and drinks; ensuring food safety and hygiene.

c/ Having a menu with unit prices and selling food at menu prices;

d/ Ensuring food safety, hygiene and safety;

e/ Having a kitchen which is airy and well ventilated and equipped with high-quality equipment and utensils for food preservation and processing;

f/ Attendants must wear uniform suitable to each job and name badges;

g/ Having separate toilets for customers;

h/ Posting up prices and accepting payment by credit cards.

4. A dossier of request for the grant of a signboard comprises

4.1. A written request for the grant of a signboard.

4.2. A report of the business on its operation, material and technical foundations, labor, security and order situation, fire and explosion prevention and fighting, social evil prevention and combat, food hygiene and safety and environmental protection.

5. Appraisal and consideration for grant and re-grant of signboards

5.1. Within 15 working days after the receipt of a valid dossier, the provincial-level Culture, Sports and Tourism Service shall appraise and issue a decision to grant a signboard of satisfaction of tourist service standards. A decision on the grant of a signboard of satisfaction of tourist service standards is valid for two years. In case of failure to satisfy tourist service standards, the provincial-level Culture, Sports and Tourism Service shall issue a written notice clearly staling the reasons.

5.2. At least three months before the expiration of the time limit stated in the decision on the grant of a signboard of satisfaction of tourist service standards, a business shall send a registration dossier to the provincial-level Culture. Sports and Tourism Service for appraisal and re-grant of a signboard.

6. Withdrawal of decisions on the grant of signboards

If a business which has been granted a signboard fails to satisfy the conditions and criteria specified in Items 2 and 3, Section VI of this Circular, the provincial-level Culture. Sports and Tourism Service shall issue a decision to withdraw the granted signboard.

7. Form of signboards

Signboards of satisfaction of tourist service standards shall be made according to a prescribed model.

8. Reports of businesses with a granted signboard

Biannually. tourist restaurant and shopping service businesses which have been granted a signboard of satisfaction of tourist service standards shall report on their business operations to provincial-level Culture, Sports and Tourism Services.

VII. ORGANIZATION OF IMPLEMENTATION

1. This Circular takes effect 15 days after its publication in CONG BAO and replaces Circular No. 01/2001/TT-TCDL of April 27, 2001. of the Vietnam National Administration of Tourism guiding the implementation of the Governments Decree No. 39/2000/ND-CP of August 24, 2000, on tourist accommodation establishments.

2. Tourist accommodation establishments classified before the effective date of this Circular will have their classes remain unchanged if the time limit for appraisal and re-classification has not yet expired.

3. Restaurants and shopping service businesses granted a signboard of satisfaction of tourist service standards before the effective date of this Circular may continue their operation and shall be appraised and re-granted a new signboard by provincial-level Culture, Sports and Tourism Services within six months after the effective date of this Circular.

4. Any problems arising in the course of implementation should be reported to the Ministry of Culture, Sports and Tourism for guidance, study and amendment.

APPENDIX 1

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

APPLICATION FOR THE CLASSIFICATION OF THE TOURIST ACCOMMODATION ESTABLISHMENT

Implementation of Circular No. ..... / TT-BVHTTDL dated ... / .... / .... Minister of Culture, Sport and Tourism, after studying the criteria for classification of types of tourist accommodation establishments, we make this application for (*) .......... ................................ review and classify for tourist accommodation establishment.

1. General information on tourist accommodation establishments

- Type, name of tourist accommodation establishment:

- Address:

- Telephone:                  Fax:                  Email:   Website:

- The time of commencement of business:

- Type and class-listed (if any): ............... by the Decision No.: ........ Date ... / ... / ............................................... .............................................

- With Commitment, certificates for:

2. Technical and material facilities

 - Total initial investment:

- Total investment for the upgrading:

- Total surface area (m2):

- The total construction area (m2):

- Total number of rooms:                                   Average room capacity (%):

- Services in the tourist accommodation establishment:

………………………………………………………………………………

………………………………………………………………………………

3. Managers and service staffs:

- Total:     

In particular:

Direct:                                     Reception:                                Kitchen:

Indirect:                                    Room:                                      Other:

Board of directors:                                Table, bar:

- Qualifications:

Postgraduate:                           University:                                 College:                       

Intermediate:                                         Primary:                                                High school:    

- Being trained professional skill (%):                

- Foreign language (%):

4. Client situation

- Total clients accommodated:                          International:                             Domestic:                           

- Total days of clients:                                       International:                 Domestic:

5. Business results

- Total revenues:

Accommodation:                                                           Restaurant:                               Other:

- Profit:

Before tax:                                            After tax:

- Paid budget:

- Policies in the organization for business operation:

6. Other works

- Training, retraining

- Hygiene and food safety

- Environmental protection

- Security, order

- Fire and explosive prevention and fighting

- Other activities.

7. Recommendation, proposal

……………………………………………………………………………………………

……………………………………………………………………………………………

……………………………………………………………………………………………

- Class to be requested for:
We commit to strictly implement and ensure quality in accordance with prescribed standards

Note: (*) Head of state agency on tourism by competence of classification.

APPENDIX 2

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

LIST OF MANAGERS AND SERVICE STAFFS IN TOURIST ACCOMMODATION ESTABLISHMENT

Notes:

Foreign Language (*) declared as follows:

A (English), P (French), T (Chinese), K (other foreign language)

GTCB: basic communication (equivalent to A, B certificates)

GTT: Good communication (equivalent to C certificate)

TT: Fluent (university degree equivalent)

For example:

TT (A, P): fluent in English, French

GTT (T): Good communication in Chinese

GTCB (K): basic communication on other foreign language

APPENDIX3

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

STATEMENT

On the result of appraisal and proposal for classification

To: …………(*)

From ......./....../........in the area of province, (city).................., after conducting appaisal, the appraisal team reports................ (*) as follows:

I. Synthesis, assessment of tourist accommodation establishments:

II. The appraisal results and proposal for classification:

1. Requesting for rating for the following tourist accommodation establishments:

1.1. Name of tourist accommodation establishment, address ......... Rank: ........... star

1.2. Name of tourist accommodation establishment, address ......... Rank: ........... star

1.3. Name of tourist accommodation establishment, address ......... Rank: ........... star

1.4. ......

2. The proposal for the tourist accommodation establishments not yet reached ranks as proposed

....................................................................................................................

....................................................................................................................

The appraisal team takes responsibility before the law on legislation for the entire contents and the above appraisal results./.

Note:  (*) Head of state agency on tourism by competence of classification

APPENDIX4

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom – Happiness
-------------

....…, date ........month........ year .......

MINUTE OF APPRAISAL OF TOURIST ACCOMMODATION ESTABLISHMENT

Today, on...  hour... date......./...../....... The appraisal team works at:

- Type, name of tourist accommodation establishment:

- Address:

- Tel:                 Fax:                  Email:               Website:

I. Attendants:

- Appraisal team:

1.

2.

….

- Representatives of tourist accommodation establishment:

1.

2.

….

II. Contents:

After being reported the specific situation and provided necessary information by representative of tourist accommodation establishment, the appraisal team records as follows:

1. General information:

a) Total managers and service staffs:

Direct:                                     Reception:                                Kitchen:

Indirect:                                    Room:                                      Other:

Board of directors:                                Table, bar:

- Qualifications:

Postgraduate:                           University:                                 College:                       

Intermediate:                                         Primary:                                                High school:    

- Being trained professional skill (%):                

- Foreign language (%):

b) Total investment amount to the time of appraisal:

c) Time to start its operation:

d) Surface area (m2):

đ) Construction area (m2):                

e) Revenues (year preceding the year of appraisal – if any):

In particular:

Accommodation:                                   Restaurant:                               Other:

g) Capacity of rooms (year preceding the year of appraisal – if any) (%):

2. Technical material facilities:

a) Total rooms:                         

b) Types of rooms:

c) Services in the tourist accommodation establishment:

.......................................................................................................................

...................................................................................................................

III. Valuation of the appraisal team:

……………………………………………………………………………..

……………………………………………………………………………..

Based on fact, based on the provisions in Circular No.... /TT-BVHTTDL date ... / ... / ... of the Minister of Culture, Sport and Tourism and the National Standard of rating tourist accommodation establishments of the Ministry of Science and Technology, the appraisal team was conducted to review and assess the quality of tourist accommodation establishments. The appraisal results are the establishment to submit (*) .................. for considering and issuing decision to recognize the rank for the tourist accommodation establishment.

The meeting ended on .... date ...../…./….

Note:  (*) Head of state agency on tourism by competence of classification.

APPENDIX5

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom – Happiness
-------------

....…, date ........month........ year .......

WORKING MINUTE OF THE APPRAISAL TEAM

From ... / ... / ... to... / ... / ..., The appraisal team includes representatives of the Vietnam National Administration of Tourism (if any) and the Department of Culture, Sport and Tourism of province (City) ........ ............... conducting the appraisal of tourist accommodation establishments in the area.

I. The composition of the appraisal team:

Representative of the Vietnam National Administration of Tourism (if any):

1.

…

Representative of the Department of Culture, Sport and Tourism of province (City).......................:

1.

…

II. Contents:

List of the tourist accommodation establishments appraised:

Based on the facts and based on provisions in Circular No. ... / TT-BVHTTDL date ... / ... / ... of Ministry of Culture, Sport and Tourism, National Standard of of rating tourist accommodation establishments of the Ministry of Science and Technology, the appraisal team uniformly propose (*) ....... ............................ to make decision recognize ranks for the following tourist accommodation establishments:

This minute is made at.....hour.....date...../...../......, red in whole, the appraisal team agree nd sign.

Note:  (*) Head of state agency on tourism by competence of classification.

APPENDIX6

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

FORMS OF RANK SIGN OF TOURIST ACCOMMODATION ESTABLISHMENTS

PROVINCE (CITY)…DEPARTMENT OF CULTURE, SPORTS AND TOURISM

VIETNAM NATIONAL ADMINISTRATION OF TOURISM

TYPE, NAME OF TOURIST ACCOMMODATION ESTABLISHMENT (VIETNAMESE) TYPE, NAME OF TOURIST ACCOMMODATION ESTABLISHMENT (ENGHLISH)         VIETNAM NATIONAL ADMINISTRATION OF TOURISM

TYPE, NAME OF TOURIST ACCOMMODATION ESTABLISHMENT (VIETNAMESE) TYPE, NAME OF TOURIST ACCOMMODATION ESTABLISHMENT (ENGHLISH)       DEPARTMENT OF CULTURE, SPORTS AND TOURISM OF PROVINCE (CITY)…

I. Material: brass, light, polish.

II. Dimensions: length of 47.5 cm; width of 32.5 cm (see illustration)

III. Form of decoration: the words and fringes sunk stamp, covered in blue paint.

IV. Font Size:

1. Fringes: depth of 0.2 cm.

2. The first line:

- Type, the name of tourist accommodation establishment (in Vietnamese).

- Bold caps with legs. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.5 cm.

3. The second line:

- Name of tourist accommodation establishment (in English).

- Caps, no legs. Height of letters 1 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.

4. The third line:

- Achievement of standard of tourist accommodation business or luxury rank. Bold capital letters, is true. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.5 cm.

- The star images (for the ranks from 1 star to 5 stars). Star height, width of 5.5 cm star; distance from the center of star to the top star of 3cm; thickness of stars of 0.7 cm. The distance between the stars is depending on the ranks of stars to decorate so as balance, straight line.

5. The fourth line:

- Standard tourist accommodation (for ranks achieving standard of tourist accommodation business) or Luxury (for the luxury rank)

- All caps, no legs. Height of letters 1 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.

6. Fifth line:

- Vietnam National Administration of Tourism or the Department of Culture, Sport and Tourism of province (City) ...

- All caps, with legs. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.8 cm.

7. Sixth Line:

- Vietnam National Administration of Tourism or the province (city) ... + Department of Culture, Sports and Tourism.

- All caps, no legs. Height of letters 0.9 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.

V. The distance between the lines:

- From the top edge of the fringes to the first line: 2.5 cm.

- From the bottom edge of the first line to the top edge of the second line: 1.5 cm.

- From the bottom edge of the second line to the top edge of the third line: 4.2 cm.

- From the bottom edge of the third line to the top edge of the forth line: 1.2 cm.

- From the bottom edge of the forth line to the top edge of the fifth line: 3.8 cm.

- From the bottom edge of the fifth line to the top edge of the sixth line: 1.2 cm.

- From the bottom edge of the sixth line to the top edge of the fringes: 2.5 cm

ILLUSTRATION

Image 1: Front side

Image 2: Cross section

Note:

1.Holes for screw: 0.5

2.R: 1.0

3. Dimension calculated by cm

APPENDIX7

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

NOTICE

On the time of commencement of business or change of owner, name of enterprise, name of tourist accommodation establishment

To: The Department Of Culture, Sport and Tourism Of Province (City)................

1. Name of enterprise:

2. Type, name of tourist accommodation establishment:

3. Address:

4. Tel:                                       Fax:                 

Email:                                                   Website:

5. Number of certificate of business registration:

Date of issue:                                       Place of issue:

6. Name of Director (owner) of tourist accommodation establishment:                

Tel:                                           Fax:                              Email:

7. Total investment amount:

8. Total rooms:                          Average room capacity (%):

9. Total managers and service staffs:

10. Service:

.........................................................................................................................

.........................................................................................................................

.........................................................................................................................

11. Time of commencement of business (or change of owner, name of enterprise, name of tourist accommodation establishment):

APPENDIX8

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

REPORT

To: Vietnam National Administration of Tourism

LIST OF THE TOURIST ACCOMMODATION ESTABLISHMENTS

Results of business operation of the tourist accommodation establishments

APPENDIX9

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

APPLICATION FOR SIGN OF ACHIEVEMENT OF STANDARD TOURIST SERVICE

To: Provincial-level Culture, Sports and Tourism Services (City)...................

- Name of establishment of catering business or shopping:

- Address:

- Tel:                                         Fax:                 

  Email:                                                 Website:

- Number of business registration:

Date of issue:                                       Place of issue:

- Time of commencement of business:

- Total managers and service staffs:

- With Commitment, certification on:

- Request for granting sign of achievement of standard tourist service.

We commit to strictly comply with and ensure quality in accordance with regulations specified.

APPENDIX10

(Issued together with Circular No.88/2008/TT-BVHTTDL dated December 31, 2008 of Minister of Culture, Sports and Tourism)

PATTERN OF SIGN OF ACHIEVEMENT OF STANDARD TOURIST SERVICE

I. Material, size and form of decoration, the distance between the lines:

As sign of rank of tourist accommodation establishment

II. Font Size:

1. Fringes: 0.2 cm bold.

2. The first line:

- Name of tourist accommodation establishment (in Vietnamese).

- Bold caps with legs. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.5 cm

3. The second line:

- Name of tourist accommodation establishment (in English).

- Caps, no legs. Height of letters 1 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.

4. The third line:

- Achievement of standard tourist service

- Bold capital letters with legs. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.5 cm.

5. The fourth line:

- Standard tourist service

- All caps, no legs. Height of letters 1 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.

6. Fifth line:

- Department of Culture, Sport and Tourism

- Bold caps, with legs. Height of letters 1.2 cm; width of letters 1.2 cm; bold letters 0.3 cm; space between letters of 0.8 cm.

7. Sixth Line:

- Province (City) ... + Department of Culture, Sports and Tourism

- All caps, no legs. Height of letters 0.9 cm; width of letters 0.7 cm; bold letters 0.2 cm; space between letters of 0.5 cm.